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Consona Software (India) Private Limited

Experience:7 - 10 Years
Location:Bangalore
Education:UG - Any Graduate - Any Specialization
Industry Type:IT-Software/ Software Services
Functional Area:ERP, CRM

Job Description

* Manage and supervise a team of technical writers and programmer writers.
* Motivate and retain Documentation team members in Bangalore, and facilitate the process of hiring new team members when the need arises.
* Train and mentor new team members on Documentation methodology, standards, practices, and tools. 4 Complete performance reviews and career development plans for your team members.
* Work with Documentation Manager of Onyx Software in the United States to define and implement Documentation methodology, standards, process improvements, and Documentation practices consistently throughout the organization.
* Work with the Documentation Manager of Onyx Software in the United States to allocate resources among multiple projects in a manner consistent with corporate strategic goals and stated project prioritizations.
* Proactively recommend and implement Documentation strategies/solutions.
* Own the scheduling and tracking of documentation team milestones.
* Create and maintain online Help, quick reference Guides, installation guides, system administration guides, developer reference guides, software development kits (SDKs), release notes, database schemas, and other such Software deliverables.
* Participate as appropriate in cross-team initiatives.
* Participate in functional specification reviews, development design reviews, quality assurance test plan reviews, documentation reviews, and other quality assurance ‘best practices.’

Desired Candidate Profile

Minimum Experience and Skills:

* Strong verbal and written communication skills with an excellent command of the English language, characterized by a strong grasp of English grammar, style, tone, spelling, and punctuation.
* 4+ years experience as a technical writer in the software industry.
* 2+ years experience managing Documentation personnel on application software projects in a commercial-grade product development environment.
* Experience working in a team environment to deliver high quality software documentation that is on-time, within budget, and fit for use.
* Strong operational planning, organizational, and management skills.
* Experience participating in the design and development of enterprise application documentation.
* Experience employing a full commercial product development lifecycle methodology.
* Experience with usability testing and single-sourcing.
* Excellent work ethic, initiative, and motivation, with a desire for continuous improvement.
* Ability to establish strong working relationships inside and outside the department.
* Ability to make timely and informed decisions.
* Experience scoping project tasks and scheduling resources as appropriate.
* Experience delivering quality user documentation for both technical and non-technical audiences.
* Familiarity with HTML and XML.
* Familiarity with the Microsoft Manual of Style for Technical Publications and the Chicago Manual of Style,
* Experience with Microsoft Windows-based development and documentation standards

Other Desired Experience and Skills:

* Experience with the following Help authoring tools:
* RoboHelp HTML
* MadCap Flare
* Adobe FrameMaker
* Adobe Acrobat
* Experience with Microsoft Office
* Experience writing quality documentation for developers, system administrators, and end users
* Conceptual knowledge of n-tier architecture and object-oriented technology
* Conceptual knowledge of the CRM industry
* Experience working with customer support, product management, and quality assurance processes

Company Profile

Consona Corporation, formerly M2M Holdings, Inc., is a business software and service provider dedicated to becoming your valued business partner by helping your company continuously improve business processes over time. Toward this mission, Consona invests in the people, processes, technology and tools needed to provide you with a unique and effective combination of customer care, product fit, industry expertise, and a broad range of consulting, IT and business services.
Contact Details

Company Name:
Consona Software (India) Private Limited

Website:
http://www.consona.com ; www.cim-sys.com ; www.made2manage.com

Executive Name:
Poornima Prakash

Address:
Cimnet Systems
A Division of Made 2 Manage Systems
S-44, M. S. Complex, New BEL Road
RMV Extension, Bangalore-560094
Bangalore - Karnataka ,IN 560094

Email Address:
poornima.p@consona.com

Telephone:
91-0821-4002400

Keywords: Technical Writing , Documentation, RoboHelp , HTML , MadCap Flare , Adobe FrameMaker , Adobe Acrobat

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