eRozgar.com

iGATE Global Solutions is the first fully integrated technology and operations firm with a global services model. iGATE Global enables clients to optimize their business through a combination of process investment strategies, technology leverage and business process outsourcing and provisioning. Services include consulting, enterprise data management and data warehousing, business intelligence and analytics, design, development, system integration, package evaluation and implementation, re-engineering and maintenance. iGATE Global also takes on the responsibility for optimizing and running business processes for clients.

The Company has been assessed at SEI-CMM Level 5, follows Six Sigma methodologies and is BS7799 & COBIT certified, ensuring the highest levels of quality and data security.

Headquartered in Bangalore, India, iGATE Global is present in 12 countries and maintains development centers in the US, UK, Canada, China, Malaysia, and India. The Company is a subsidiary of iGATE Corporation (NASDAQ: IGTE), a US-headquartered firm founded in 1986. iGATE is registered as a minority-owned business enterprise and is an equal opportunity employer that actively encourages diversity.

For more information, please visit http://www.igate.com
Designation IT helpdesk
Job Description - Experience in managing and leading a Technical Helpdesk process team

- Experience in providing customer service support (verbal and written)

- Experience in troubleshooting web-based interfaces/services

- Experience with the use of call tracking and telephone routing systems

- Experience in analyzing call centre statistics Ability to manage, motivate, and train team members

- Ability to manage multiple high priorities under pressure/work under pressure

- Ability to efficiently and effectively interpret client service requests to identify, prioritize, resolve or route

- Ability to instruct clients in the use of the web-based systems and/or installation of standard software

- Ability to communicate (written and orally) with others to establish and maintain positive working relationship
Desired Profile Skill: IT helpdesk

Experience: 2.5 6 yrs

Location: Bangalore

Qualification: Any Graduate

Description: 4+ years of experience in IT Helpdesk environment and should have managed a team with 15-20 FTE’s.

ITIL foundation certified is Must.
Experience 2 - 6 Years
Industry Type IT-Software/ Software Services
Functional Area ERP, CRM
Education UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Location Bengaluru/Bangalore
Keywords 15 - 20 FTEs, ITIL foundation
Contact iGATE Global Solutions
Email Rahuljain.anil@igate.com